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FAQs
Questions |
|
| How much is it to sign up? | |
| When am I billed for my quarterly wine club shipments? | |
| Am I able to pick up my shipment? | |
| I forgot to pick up my shipment, what do I do? | |
| I missed my shipment delivery, now what? | |
| Can I customize my wine selections? | |
| Can I skip a shipment or pause my membership? | |
| Can I give a Wine Club membership as a gift? | |
| What is your cancellation policy? | |
| How do I contact you for any additional questions? | |
| Can I have my wine shipped outside of NY State? | |
| What is considered a "club purchase?" | |
Answers |
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| Q: | How much is it to sign up? |
| A: | Joining the wine club is free! Membership entails quarterly wine club orders for 3 bottles or 6 bottles chosen by you. |
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| Q: | When am I billed for my quarterly wine club shipments? |
| A: | Quarterly memberships are billed 1-2 business days after the selection date deadline. The month prior to a shipment, an email will be sent with the option to select your quarterly selections as well as the charge date and shipping/pick up dates. |
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| Q: | Am I able to pick up my shipment? |
| A: | Yes, you can! We encourage it. When you join, you have the option of either picking up your shipments or having them sent to you at shipping costs. Note, we are only shipping within NYS at this time. We will provide dates and times for each quarterly pickup event at the winery. |
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| Q: | I forgot to pick up my shipment, what do I do? |
| A: | Your shipment will be available for pick up for 30 days. After 30 days, your shipment will be unpacked and returned to stock. The wine will still be available for you to pick up, however, we cannot guarantee we will still have the same vintage or varietal after an extended period. In the event the wine is no longer available, we will replace it with something comparable. If you are not able to pick up your wine during the determined wine club pick-up date, please contact wineclub@delvino.net and we can ship your wine club shipment, however standard ground shipping will apply. |
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| Q: | I missed my shipment delivery, now what? |
| A: | The shipping company will make 3 delivery attempts, then your shipment will be returned to our winery. Your shipment can be re-shipped upon request. Please be aware a re-ship fee will apply. Contact wineclub@delvino.net to coordinate re-shipping. |
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| Q: | Can I customize my wine selections? |
| A: | Yes! Members can choose from our red, white/rosé wines. You must select either 3 or 6 bottles depending on the club you sign up for. You will have 30 days to make your selections. |
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| Q: | Can I skip a shipment or pause my membership? |
| A: | Yes. Members have the option to skip 1 quarterly shipment per year. You can also pause the membership for 6 months per calendar year. However, there will be a $75 service fee. |
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| Q: | Can I give a Wine Club membership as a gift? |
| A: | Yes, gifting options are available! You can select a 1-4 shipment gift membership with a personalized message. |
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| Q: | What is your cancellation policy? |
| A: | You may cancel your membership any time after one year (or four shipments) from the date of registration. If you need to cancel before the year is complete, you will be charged the average amount for the remaining of the year's shipments. |
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| Q: | How do I contact you for any additional questions? |
| A: | You can reach us at: wineclub@delvino.net. We will respond to most inquiries within 24 - 48 hours. |
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| Q: | Can I have my wine shipped outside of NY State? |
| A: | No. At this current time, we can only ship within NYS. We will update the site once we are able to ship to other US states. |
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| Q: | What is considered a "club purchase?" |
| A: | A club purchase are the quarterly selections of 3 or 6 bottles. These events will happen 4 times per year. Anything outside of your quarterly selections are considered eCommerce purchases which includes your Premier or Elite discounts. We are currently not allowing eCommerce orders. This will be available after our first shipment in September. |
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