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FAQs
Questions |
|
| How much is it to sign up? | |
| When am I billed for my quarterly wine club shipments? | |
| Am I able to pick up my shipment? | |
| I forgot to pick up my shipment, what do I do? | |
| I missed my shipment delivery, now what? | |
| Can I customize my wine selections? | |
| Can I pause my membership? | |
| Can I give a Wine Club membership as a gift? | |
| What is your cancellation policy? | |
| How do I contact you for any additional questions? | |
| Can I have my wine shipped outside of NY State? | |
| What is considered a "club purchase?" | |
Answers |
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| Q: | How much is it to sign up? |
| A: | Joining the wine club is free! Membership entails quarterly wine club orders for 3 bottles or 6 bottles chosen by you. |
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| Q: | When am I billed for my quarterly wine club shipments? |
| A: | Quarterly memberships are billed 1-2 business days after the selection date deadline. The month prior to a shipment, an email will be sent with the option to select your quarterly selections as well as the charge date and shipping/pick up dates. |
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| Q: | Am I able to pick up my shipment? |
| A: | Yes, absolutely! We encourage it. When you join, you can choose to either pick up your wines or have them delivered to you for the cost of shipping. Please note: At this time, we only ship within New York State. We’ll share the dates and times for each quarterly pick up at the winery so you can plan your visit. |
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| Q: | I forgot to pick up my shipment, what do I do? |
| A: | Your shipment will be available for pick up for 30 days. After 30 days, your shipment will be unpacked and returned to stock. The wine will still be available for you to pick up, however, we cannot guarantee we will still have the same vintage or varietal after an extended period. In the event the wine is no longer available, we will replace it with something comparable. If you’re unable to pick up your wine on the scheduled Wine Club pick-up date, please contact wineclub@delvino.net. We can arrange to ship your order; however, standard ground shipping rates will apply. |
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| Q: | I missed my shipment delivery, now what? |
| A: | The shipping company will make 3 delivery attempts, then your shipment will be returned to our winery. Your shipment can be re-shipped upon request. Please be aware a re-ship fee will apply. Contact wineclub@delvino.net to coordinate re-shipping. |
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| Q: | Can I customize my wine selections? |
| A: | Yes! Members can choose from our red, white/rosé wines. You must select either 3 or 6 bottles depending on the club you sign up for. You will have 30 days to make your selections. |
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| Q: | Can I pause my membership? |
| A: | Yes. You can pause the membership for 6 months per calendar year. However, there will be a $75 service fee. |
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| Q: | Can I give a Wine Club membership as a gift? |
| A: | Yes, gifting options are available! You can select a 1-4 shipment gift membership with a personalized message. |
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| Q: | What is your cancellation policy? |
| A: | If you cancel your Membership prior to completing a full annual cycle, You will be charged the dollar amount for the remaining shipments of the annual cycle based on previous selections. |
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| Q: | How do I contact you for any additional questions? |
| A: | You can reach us at: wineclub@delvino.net. We will respond to your inquiry within 24-48 hours. |
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| Q: | Can I have my wine shipped outside of NY State? |
| A: | No. At this current time, we can only ship within NYS. We will update the site once we are able to ship to other US states. |
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| Q: | What is considered a "club purchase?" |
| A: | A "club purchase" consists of the quarterly selection of either 3 or 6 bottles, occurring four times per year. Anything outside of your quarterly selections are considered eCommerce purchases which includes your Premier or Elite discounts. |
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